Terms and Conditions

Man and Van Archway Service Terms and Conditions

These Terms and Conditions govern all removal, man and van, and related services supplied by Man and Van Archway. By making a booking, paying a deposit, or allowing our team to begin work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Customer means the person, company, partnership or organisation requesting or paying for the services provided by Man and Van Archway.

1.2 Services means any removal, man and van, packing, loading, transportation, delivery, unloading, or related services provided by Man and Van Archway.

1.3 Vehicle means any van or other vehicle used by Man and Van Archway to provide the services.

1.4 Goods means all items, furniture, boxes, equipment and personal belongings handled, transported or stored in connection with the services.

1.5 Contract means the agreement between Man and Van Archway and the Customer for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 Man and Van Archway provides man and van and removal services for domestic and commercial customers, including local and regional moves, small office moves, furniture transport and related removal activities.

2.2 The exact scope of services, including the number of movers, size of vehicle, expected duration, and any additional services, will be agreed with the Customer in advance and confirmed during the booking process.

2.3 Man and Van Archway reserves the right to refuse to move or handle any item that, in our reasonable opinion, presents a risk to health and safety, may cause damage to our vehicle or equipment, or is prohibited by law.

3. Booking Process

3.1 Bookings may be made by the Customer through our accepted booking channels as communicated on our website or marketing materials. The Customer is responsible for providing accurate and complete information when requesting a quotation or making a booking.

3.2 Quotations are typically based on the information supplied by the Customer, including but not limited to property access, number of items, approximate load size, travel distance, parking arrangements and any special handling requirements.

3.3 Man and Van Archway reserves the right to amend or withdraw a quotation if the information provided by the Customer is inaccurate, incomplete or has changed, or if additional services are requested.

3.4 A booking is deemed confirmed only when Man and Van Archway has accepted the request and, where required, received any deposit or prepayment stated at the time of booking.

3.5 The Customer must notify Man and Van Archway as soon as possible of any changes to the booking details, including date, time, addresses, access issues, load size or special requirements. Changes may result in adjustments to the price or the availability of services.

4. Customer Responsibilities

4.1 The Customer must ensure that:

a) Adequate and safe access is available at all collection and delivery addresses, including clear pathways, stairways, lifts, and sufficient space for loading and unloading.

b) Suitable parking is arranged, where necessary, and that any parking restrictions, permits, or charges are communicated in advance. Any parking fines or penalties arising from inadequate arrangements or misleading information may be charged to the Customer.

c) All Goods are properly packed, secured and labelled where appropriate, unless packing services have been explicitly booked with Man and Van Archway.

d) All Goods are ready for collection at the agreed start time and that someone authorised by the Customer is present to provide access, instructions and confirmation of completion.

4.2 The Customer is responsible for identifying any fragile, delicate, high-value or unusually heavy items and notifying Man and Van Archway in advance.

4.3 The Customer must not request the transport of any prohibited, illegal, flammable, explosive, corrosive, perishable or hazardous materials, including but not limited to fuel, gas cylinders, chemicals, solvents, firearms or controlled substances.

5. Pricing and Payments

5.1 Prices may be provided as hourly rates, fixed quotations or a combination of both. The basis of the charge will be specified at the time of booking.

5.2 Unless expressly stated otherwise, prices do not include congestion charges, tolls, parking fees, penalties, or additional labour resulting from delays or access issues beyond our control. These costs may be added to the final invoice.

5.3 Man and Van Archway may require a deposit or prepayment to secure a booking. The amount and due date of any deposit will be communicated at the time of booking.

5.4 Payment terms will be stated when the booking is confirmed. Unless agreed otherwise, payment is due immediately upon completion of the services and must be made by an accepted payment method.

5.5 Man and Van Archway reserves the right to withhold delivery of Goods, or to suspend or refuse further services, if payment is not made in accordance with the agreed terms.

5.6 If payment is not received on time, Man and Van Archway may charge interest on overdue amounts at the statutory rate permitted under applicable law, accruing daily until payment is made in full.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or reschedule a booking, they must notify Man and Van Archway as early as possible.

6.2 Man and Van Archway may apply cancellation charges, calculated as a percentage of the quoted price, depending on the notice period provided by the Customer. Typical charges may include:

a) No charge for cancellations made with reasonable advance notice, as communicated at the time of booking.

b) A partial charge where cancellation is made within a short notice period before the scheduled start time.

c) Up to the full quoted amount for cancellations made on the day of service or where our team arrives and is unable to proceed due to circumstances within the Customer's control.

6.3 If the Customer amends the booking details, including date, time, addresses, or workload, Man and Van Archway may need to adjust the price or may, in some cases, be unable to accommodate the change. In such cases, cancellation charges may apply.

6.4 Man and Van Archway reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as vehicle breakdown, extreme weather, illness, safety concerns, or events beyond our reasonable control. In such cases, we will use reasonable efforts to inform the Customer and to offer an alternative time or a refund of any prepayments taken, but we shall not be liable for consequential losses arising from such cancellation.

7. Loading, Transport and Delivery

7.1 Man and Van Archway will take reasonable care in handling, loading, transporting and unloading the Goods.

7.2 The Customer or their representative should be present at all collection and delivery addresses to check that all Goods are loaded and unloaded as required. Man and Van Archway is not responsible for items left behind or loaded in error if no representative is present or if no clear instructions are given.

7.3 Delivery times are estimates only and are not guaranteed. While we aim to complete all services as scheduled, factors such as traffic, weather, access problems and previous jobs may affect timing.

7.4 Man and Van Archway is not responsible for dismantling or reassembling furniture or equipment unless this service has been explicitly agreed. Where we assist on request, it is at the Customer's risk and may incur additional charges.

8. Liability and Limits

8.1 Man and Van Archway will exercise reasonable skill and care in providing the services. However, our liability for loss or damage to Goods is subject to the limitations set out in this clause.

8.2 The Customer is encouraged to arrange suitable insurance cover for their Goods in transit and during handling. Unless otherwise agreed in writing, our charges do not include insurance for the Goods beyond any cover required by law.

8.3 Man and Van Archway will not be liable for:

a) Any loss or damage arising from inadequate or improper packing by the Customer, or from moving items that the Customer has asked to be moved against our advice.

b) Normal wear and tear, minor marks or scratches, or deterioration resulting from the nature of the Goods.

c) Loss of or damage to items of special value, including but not limited to jewellery, money, important documents, artwork, antiques, or electronic data, unless we have been specifically informed in writing and have agreed to handle such items.

d) Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity arising from delay, damage, or failure to perform the services.

8.4 In the event that Man and Van Archway is found liable for loss of or damage to Goods, our liability shall, to the fullest extent permitted by law, be limited to a reasonable sum having regard to the value of the Goods and the charges paid for the services.

8.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot lawfully be excluded or limited.

9. Claims and Complaints

9.1 Any visible loss or damage to Goods should be reported to our team as soon as reasonably possible and noted at the time of completion of the services where practicable.

9.2 The Customer must notify Man and Van Archway in writing of any claim or complaint in relation to the services within a reasonable period after becoming aware of the issue, providing full details and evidence where available.

9.3 Man and Van Archway will investigate all reasonable claims and complaints and may request additional information or access to inspect the Goods or premises. We will aim to respond within a reasonable timeframe.

10. Waste, Disposal and Environmental Regulations

10.1 Man and Van Archway is primarily a removal and man and van service provider and does not operate as a licensed waste carrier unless explicitly stated. We do not collect general household refuse, construction waste or hazardous materials as part of standard removal services.

10.2 Where the Customer requests removal and disposal of unwanted items, this must be agreed in advance. Any disposal service will be carried out in compliance with applicable waste and environmental regulations, and may incur additional charges.

10.3 The Customer must not request the disposal of items that are prohibited or restricted under waste regulations, including hazardous, clinical or controlled waste. Such items will not be accepted.

10.4 If, during the course of providing services, Man and Van Archway reasonably believes that materials presented as part of a removal are in fact waste that requires special handling or licensing, we may decline to remove them, or may require additional time and charges to manage them in accordance with relevant regulations.

11. Access, Property Damage and Obstructions

11.1 The Customer is responsible for ensuring adequate access to both collection and delivery locations, including arranging building access, lift use and any necessary permissions.

11.2 While our team will take reasonable care when moving items through the Customer's property, the Customer is responsible for protecting floors, walls, doors and fixtures where they consider this necessary.

11.3 Man and Van Archway shall not be liable for damage to premises where:

a) Access is restricted and the only way to move items requires manoeuvres with a reasonable and foreseeable risk of damage, and the Customer has been informed of this and requested that we proceed; or

b) The Customer has failed to take reasonable steps to protect vulnerable surfaces, fixtures or fittings.

12. Force Majeure

12.1 Man and Van Archway shall not be liable for any delay or failure to perform the services where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to severe weather, road closures, traffic accidents, breakdowns, strikes, public disturbances, or acts of government.

12.2 In such cases, we will use reasonable endeavours to minimise disruption and, where possible, to reschedule the services.

13. Personal Data and Privacy

13.1 Man and Van Archway will collect and process personal data provided by the Customer for the purposes of providing and administering the services, processing payments, managing bookings and, where applicable, complying with legal obligations.

13.2 We will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the services, process payments, or comply with legal requirements.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man and Van Archway.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable, such provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

15.2 Any waiver by Man and Van Archway of a breach of these Terms and Conditions shall not be deemed a waiver of any subsequent breach.

15.3 Man and Van Archway reserves the right to update or amend these Terms and Conditions from time to time. The applicable version will be the one in force at the time the Contract is formed for each booking.

15.4 These Terms and Conditions constitute the entire agreement between Man and Van Archway and the Customer in relation to the services and supersede any prior discussions, understandings or agreements.



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We’re not only one of the most professional, easy to work with, and friendly man with van companies in N6, but we’re also one of the cheapest, and have always strived to give each of our customers the best deal on their relocation anywhere. Shortly after your first call, we’ll have a look at all of your personal requirements, and draft a quote which will ensure you don’t pay a penny more than you have to. For an all-round man and van removals going for an all-round fantastic price, don’t delay any longer in calling our man and van Archway up!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
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Contact us

Company name: Man and Van Archway Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 20 Elthorne Rd
Postal code: N19 4AG
City: London
Country: United Kingdom

Latitude: 51.5657890 Longitude: -0.1309500
E-mail:
[email protected]

Web:
Description: In and around Archway, N6 our great man with van professional teams are second to none. Talk to our consultants and pick a service!
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