Privacy Policy

Man and Van Archway Privacy Policy

This Privacy Policy explains how Man and Van Archway collects, uses, stores and shares personal data relating to customers and prospective customers in the Archway area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.

This Privacy Policy applies to all Man and Van Archway customers and people who contact us about our services in the Archway area, whether you book services directly or on behalf of an organisation or another individual.

Who We Are and Scope of This Policy

Man and Van Archway is a man and van and related moving services provider operating in the Archway area. For the purposes of data protection law, Man and Van Archway is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you use our services or contact us.

This Privacy Policy covers personal data that we collect in the course of providing quotes, managing bookings, delivering services, processing payments and communicating with you before, during and after your move or related service.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identity and contact details: name, address, collection and delivery addresses, contact details such as telephone number and other contact information, and any details you provide when you contact us.

Service and booking details: dates and times of your booking, type of service required, property access information, instructions relating to your move, and notes relating to the performance of the service.

Payment and transaction information: records of payments made to us, payment method details necessary to process the transaction, and related billing information. We do not store full payment card details where payments are processed through a secure third party.

Communications data: details of any communications you have with us, such as emails, online enquiries, or notes from telephone calls and follow-up conversations relating to your enquiry or booking.

Technical and usage data: limited technical information generated when you visit our website or contact us online, such as pages visited, basic device and browser information, and how you use our online forms, where applicable.

We only collect personal data that is relevant to providing and improving our services, managing our business and complying with our legal obligations.

How We Collect Your Data

We may collect personal data about you in the following ways:

Directly from you when you request a quote, contact us by telephone or online, make a booking, confirm or amend a booking, or communicate with us in any way.

From someone acting on your behalf, such as a family member, friend, colleague, landlord, tenant or other representative who arranges the service for you or with you.

Automatically when you visit our website, through the use of cookies and similar technologies, to the extent that these are necessary and permitted by law.

From third parties where required to deliver our services or manage our business, for example payment processors or platform providers, where they pass on details necessary to complete your booking.

Lawful Bases for Processing

We only process your personal data where we have a lawful basis for doing so under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: to take steps at your request before entering into a contract and to perform a contract with you. This includes providing quotes, managing bookings, delivering moving services, and handling payments and refunds.

Legitimate interests: to pursue our legitimate business interests where these are not overridden by your rights and interests. This may include responding to general enquiries, improving our services, ensuring the security of our operations, and keeping records necessary to manage our business.

Legal obligation: to comply with legal and regulatory requirements, including record-keeping, accounting and responding to lawful requests from public authorities.

Consent: in limited circumstances where we rely on your consent, for example for certain types of optional marketing. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide quotes and information about our services that you request.

To create, confirm, amend and cancel bookings, and to deliver our man and van and related services.

To communicate with you about your enquiry or booking, including confirmations, updates and customer support.

To process payments, issue invoices and manage accounts and refunds.

To maintain business and financial records necessary for our operations.

To improve our services, manage capacity and plan routes and scheduling.

To handle complaints, disputes and legal claims.

To comply with our legal and regulatory obligations and to cooperate with relevant authorities where required.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors or, in some cases, as separate controllers.

Typical categories of data processors include:

Payment processing providers that securely handle card and other transactions on our behalf.

IT and hosting providers that support our website, booking systems and electronic communications.

Professional service providers such as accountants or legal advisers who assist us with our business operations.

In limited cases, we may share data with law enforcement, regulatory bodies or other public authorities where required by law or to protect our rights or the rights of others.

We require our processors to handle your personal data securely and only in accordance with our instructions and applicable data protection laws.

International Transfers

Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place to protect your personal data. These may include using contracts approved for use under data protection law or ensuring that the recipient is in a country with an adequate level of data protection.

Data Retention

We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to comply with our legal and regulatory obligations.

In general:

Booking and service data is retained for a period that allows us to manage your booking, address any queries or complaints and meet our legal record-keeping requirements.

Payment and invoice records are kept for the minimum period required for accounting, taxation and financial reporting obligations.

Enquiry information for quotes or services that do not proceed to a booking may be kept for a limited period so we can respond to follow-up questions and understand demand for our services.

After the relevant retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure handling of payment information by approved providers, and limiting personal data access to those who need it for their role.

While we take reasonable steps to protect your data, transmission of data over the internet can never be guaranteed as completely secure. You are responsible for ensuring that any personal data you send to us is sent securely and that devices and accounts you use to communicate with us are kept safe.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Archway customers and individuals in the Archway area whose data we process, subject to certain legal limitations and exemptions. Your rights may include:

The right of access: you can request a copy of the personal data we hold about you and information about how it is processed.

The right to rectification: you can ask us to correct inaccurate or incomplete personal data.

The right to erasure: in certain circumstances, you can ask us to delete your personal data.

The right to restrict processing: you can request that we limit how we use your personal data in certain situations.

The right to data portability: you can request that we provide your personal data in a structured, commonly used and machine-readable format or that we transmit it to another controller where technically feasible.

The right to object: you can object to our processing of your personal data where we rely on legitimate interests, including any direct marketing activities.

The right to withdraw consent: where we rely on consent, you can withdraw that consent at any time, without affecting the lawfulness of processing based on consent before it was withdrawn.

If you wish to exercise any of these rights, you can contact us using the contact method you normally use for bookings or enquiries. We may need to verify your identity before responding to your request.

Children

Our services are not targeted at children, and we do not knowingly collect personal data from individuals under the age of 18 without appropriate authorisation. If you believe we have collected personal data from a child, please contact us so that we can take appropriate steps.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, our operations or applicable law. When we make changes, we will update the date of the most recent version and make the revised Policy available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy or how we use your personal data, or if you wish to make a complaint, you can contact us using your usual method of communication with Man and Van Archway. We will do our best to respond promptly and to resolve any concerns.

You also have the right to lodge a complaint with the data protection authority in the country where you live or work, or where you believe a breach of data protection laws has occurred.



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Contact us

Company name: Man and Van Archway Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 20 Elthorne Rd
Postal code: N19 4AG
City: London
Country: United Kingdom

Latitude: 51.5657890 Longitude: -0.1309500
E-mail:
[email protected]

Web:
Description: In and around Archway, N6 our great man with van professional teams are second to none. Talk to our consultants and pick a service!
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