Man And Van Archway Terms and Conditions

These Man and Van Archway terms and conditions set out the basis on which moving, transport, and related services are provided. They are designed to help customers understand how a booking is made, how charges are calculated, what happens if a job changes, and the responsibilities of both parties. By placing a booking, the customer agrees to these terms in full. If any detail of the service is not clear, the customer should raise it before the booking is confirmed so that the arrangement can be understood properly.

Throughout this document, references to “we”, “us”, and “our” mean the service provider operating the Man and Van Archway service, and references to “you” or “your” mean the customer or the person making the booking. These terms apply to domestic, commercial, and one-off transport work unless a separate written agreement states otherwise. If a booking includes carrying goods, dismantling, reassembly, or loading assistance, the scope of work will depend on the details supplied at the time of booking.

We may update these terms from time to time to reflect operational, legal, or regulatory changes. The version in force at the time your booking is accepted will normally apply to that booking, unless a later written agreement has been made. It is the customer’s responsibility to ensure that all information given during the booking process is accurate and complete, including item lists, access details, parking restrictions, and any special handling needs.

Booking Process

A booking with the Archway man and van service is usually made by providing an estimate of the items to be moved, the collection and delivery points, preferred date and time, and any specific requirements. We may ask for photographs, measurements, or a more detailed inventory where the job involves bulky, fragile, valuable, or unusually heavy items. Any quotation issued before a full inspection is based on the information provided by the customer and may need adjustment if the actual work differs materially from the description given.

Once availability is confirmed, the booking may be secured by verbal agreement, written confirmation, electronic message, or another recorded form of acceptance. A booking is only considered accepted when we have acknowledged it and, where applicable, received any required deposit or prepayment. The customer must check all booking details carefully, including date, time, addresses, access arrangements, and the estimated duration. If any error is noticed, the customer should inform us promptly so that corrections can be made.

On the day of the job, the service is provided on the understanding that the customer, or an authorised representative, will be present unless we have agreed otherwise in writing. Where a representative is present, they will be treated as having authority to give instructions about the move. If access is delayed because no one is available, the premises are locked, keys are unavailable, or entry is restricted, waiting time may be charged. We may also reschedule or treat the booking as cancelled if the delay prevents completion within a reasonable period.

Payments and Charges

Prices for man and van Archway services may be calculated by hourly rate, fixed quote, minimum charge, or a combination of these methods depending on the nature of the work. Charges may include labour, vehicle time, fuel, congestion-related costs where relevant, parking, tolls, waiting time, and any agreed additional services. Unless otherwise stated, all prices are quoted exclusive of VAT or other applicable taxes. Any estimate provided before the job begins is not a guaranteed final price unless we have expressly agreed a fixed-price arrangement in writing.

Payment is normally due on completion of the service, unless a deposit, advance payment, or staged payment has been requested and confirmed in advance. We may accept payment by bank transfer, card, cash, or another approved method. Where payment is made by bank transfer, funds must clear within the period specified in the invoice or booking confirmation. We reserve the right to withhold completion notes, proof of delivery, or further services until outstanding sums are paid in full.

Additional charges may apply if the job changes after booking, if the volume of goods is greater than expected, if extra loading or unloading time is needed, or if the customer requests work not included in the original quote. Examples include stairs, long carry distances, item wrapping, dismantling, reassembly, or the need to return for forgotten items. Any man and van in Archway quotation may also be revised where access conditions, parking restrictions, or traffic delays materially affect the time required to complete the service. Reasonable evidence of extra time or costs may be used to support any revised invoice.

Cancellations should be made as early as possible. If the customer cancels after the booking has been accepted, cancellation charges may apply to cover reserved time, administrative work, or costs already incurred. Where a deposit has been paid, it may be retained in full or in part depending on how much notice is given and whether the slot can be reallocated. The exact amount retained will be reasonable and proportionate to the loss suffered. If we must cancel due to unforeseen operational issues, we will aim to notify the customer as soon as possible and, where appropriate, offer an alternative time or refund any prepaid sums for the cancelled portion of the service.

Customers may request amendments to the booking, such as changing dates, addresses, item lists, or access arrangements. We will try to accommodate changes where possible, but amendments are not guaranteed and may alter the price, vehicle size, staffing level, or timing. If the revised job falls outside the original scope, we may provide a new quote or decline the amendment. The customer should not assume any change is confirmed until we have agreed it in writing or by recorded communication.

If the customer is delayed on the day of the move, we may wait for a reasonable period, but we are not obliged to do so indefinitely. Waiting time and missed-time costs may be charged at the applicable rate. If delays make it impossible to complete the work safely or within the booked period, we may either rearrange the service or end the job and charge for work already performed. In all cases, we will act reasonably and keep the customer informed where practicable.

Customer Responsibilities

The customer is responsible for ensuring that goods are ready to move at the agreed time and that all items are properly packed, sealed, and suitable for transport unless we have specifically agreed to pack or protect them. Fragile, antique, high-value, or sentimental items should be declared in advance so that the appropriate care can be taken. We may refuse to move items that are unsafe, excessively heavy, badly secured, or likely to cause damage to property, the vehicle, or persons during handling.

The customer must ensure that access routes are safe and reasonably clear. This includes halls, stairs, lifts, driveways, and loading areas. We are entitled to rely on the customer’s directions regarding which items are to be moved, where they should be placed, and whether any item is to remain behind. If an item is not clearly marked or identified, we are not responsible for inadvertent omission where the instructions were unclear or incomplete. Any special instructions should be provided before the job starts and not during loading unless unavoidable.

Where parking permits, building access arrangements, concierge authorisation, or other permissions are required, it is the customer’s responsibility to ensure these are in place unless we have expressly agreed to arrange them. If parking fines, access fees, or penalties arise because suitable arrangements were not made, the customer may be responsible for those amounts where they are directly caused by the customer’s failure to provide accurate information or necessary permission. We will take reasonable steps to minimise such costs, but we cannot guarantee their avoidance.

We will take reasonable care when handling items and when loading, transporting, and unloading goods. However, our liability is limited to loss or damage caused by our proven negligence, breach of contract, or deliberate misconduct. We do not accept liability for pre-existing damage, hidden defects, inadequate packing by the customer, or damage arising from items that are unstable, improperly assembled, or unsuitable for transport in their existing condition. Customers are encouraged to inspect belongings before and after the move, particularly where items are fragile or valuable.

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profits, loss of business, loss of opportunity, or emotional distress arising from delay, cancellation, or mishandling, except where such exclusion is prohibited. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. If a claim is to be made, the customer should notify us as soon as reasonably possible and provide clear details of the alleged incident, together with evidence where available.

If an item is lost or damaged while in our possession and we are responsible, our liability will generally be limited to the lesser of the repair cost, the replacement value, or the fair market value of the item, subject to any applicable cap agreed in writing and any insurance arrangements in place. Claims for minor cosmetic marks, wear and tear, or damage caused by unavoidable movement during lawful transport may not be recoverable. We may request proof of ownership, valuation, photos, or repair estimates before agreeing any settlement.

Waste Regulations and Disposal

Where the service includes removal of unwanted items, waste, or rubbish, the customer must ensure that the waste is accurately described. Different rules may apply depending on whether the items are reusable goods, mixed household waste, bulky waste, electrical equipment, green waste, construction debris, or hazardous materials. We operate in line with applicable UK waste regulations and will only transport, handle, or dispose of waste that we are legally permitted to manage. We may refuse waste that is unlawful, unsafe, contaminated, or not declared in advance.

Customers must not place into the vehicle any prohibited materials unless expressly agreed and lawfully arranged. This includes, without limitation, asbestos, clinical waste, chemicals, solvents, pressurised containers, gas cylinders, oil, fuel, and other regulated substances. If such items are discovered unexpectedly, we may stop the work, remove the item from the load, and charge for the time already spent. If a customer misdescribes waste or leaves restricted material among general items, the customer may be responsible for any related compliance costs, clean-up costs, or penalties.

Where waste is removed for disposal, we may use licensed waste facilities or authorised third parties, and records may be kept as required by law. The customer acknowledges that duty of care obligations apply to waste transfer and that accurate information is essential. Any instructions to dispose of goods must be lawful and must not require us to breach environmental, transport, or safety legislation. If a waste load cannot be accepted for legal reasons, we may return it, isolate it, or cancel the disposal element of the booking.

We maintain insurance cover that is reasonably appropriate for a professional man and van service, but insurance does not remove the customer’s obligation to pack, label, and declare items properly. Certain goods may require special insurance or prior written approval, particularly if they are unusually valuable, fragile, or difficult to replace. The customer should make separate arrangements for items that exceed ordinary household value or for belongings that are irreplaceable. Any claim under our insurance arrangements may be subject to policy terms, exclusions, excesses, and evidence requirements.

We are not liable for failure or delay caused by events outside our reasonable control, including severe weather, road closures, accidents, breakdowns, strikes, public emergencies, or government restrictions. In such circumstances, we will use reasonable efforts to continue or rearrange the service, but we will not be responsible for losses caused by the event itself. If a force majeure event prevents performance for an extended period, either party may be entitled to suspend or end the affected booking on reasonable notice.

Any waiver of these terms must be in writing and signed or otherwise clearly authorised by us. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in effect. Our failure to enforce any provision at any time does not mean we waive our right to enforce it later. These terms represent the full agreement between the parties concerning the booking, except where a separate written contract expressly overrides them.

Governing Law

These Man and Van Archway terms and conditions are governed by the laws of England and Wales. Any dispute or claim arising out of or in connection with the service, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. The parties agree to attempt to resolve any disagreement promptly and reasonably before commencing formal proceedings.

If a dispute arises, the customer should provide written details of the issue and any supporting evidence so that it can be reviewed fairly. We may request documents, photographs, invoices, or correspondence relevant to the claim. Any settlement discussions are made without admission of liability unless expressly stated. Nothing in these terms affects any statutory rights a consumer may have under applicable UK law.

By confirming a booking, the customer acknowledges that they have read, understood, and agreed to these terms. Where a booking is made on behalf of another person, the person making the booking confirms that they have authority to do so and to bind that person to the terms of service. These terms are intended to be clear, fair, and consistent with lawful business practice for a Man and Van Archway service.